Terms and Conditions — VLP App Platform Rules

01 Introduction

These Terms and Conditions ("Terms") govern your use of the vlp app platform, including the website at vlp-app.net, the vlp app mobile application, and all related services. By creating an account or placing a bet on vlp app, you confirm that you have read these Terms in full and agree to be bound by them.

vlp app is operated as an online entertainment and gaming platform. These Terms form a legally binding agreement between you (the player) and vlp app. If you do not agree with any part of these Terms, you should not register an account or use the platform.

These Terms should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and vlp app.

02 Eligibility

To register and use vlp app, you must meet all of the following conditions:

• You are at least 18 years of age at the time of registration.
• You are accessing vlp app from a jurisdiction where online gaming is not prohibited by local law.
• You are acting on your own behalf and not on behalf of any third party.
• You are not a current employee, contractor, or close family member of a vlp app employee.
• You have not previously been excluded or banned from vlp app under a self-exclusion request or disciplinary action.

vlp app reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be voided, and any deposited funds will be returned minus any amounts already wagered.

03 Your Account

Each player is permitted to hold exactly one account on vlp app. Creating multiple accounts — whether under the same name, different names, or using different devices — is a breach of these Terms and will result in all associated accounts being closed and balances forfeited.

When registering, you must provide accurate and complete information. This includes your real name, date of birth, and a valid contact method. vlp app uses this information to verify your identity and process withdrawals. Providing false information is grounds for immediate account closure.

You are responsible for:

• Keeping your login credentials confidential and not sharing them with anyone.
• All activity that takes place under your account, whether or not you authorised it.
• Updating your account information promptly if any details change.
• Logging out of your account when using a shared or public device.

If you believe your account has been accessed without your permission, contact vlp app support immediately. We will investigate and take appropriate action, which may include temporarily freezing the account while the investigation is ongoing.

vlp app accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any balance within it to another person under any circumstances.

04 Payments

vlp app supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions must be made using a payment method registered in your own name. Third-party payments — where someone else funds your account or receives your withdrawal — are not permitted and will trigger an account review.

Deposits:

• Deposits are credited to your vlp app account instantly in most cases.
• Minimum and maximum deposit limits apply and are displayed at the cashier.
• vlp app does not charge fees on deposits, but your payment provider may apply their own charges.
• If a deposit does not appear in your account within 15 minutes, contact support with your transaction reference number.

Withdrawals:

• Withdrawal requests are processed within 24 hours on business days.
• You may only withdraw to the same payment method used for your most recent deposit.
• vlp app may request identity verification before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Withdrawals will not be processed if there are outstanding wagering requirements on bonus funds in your account.
• Minimum withdrawal amounts apply and are shown at the cashier.

05 Bonuses and Promotions

vlp app offers bonuses and promotions to both new and existing players from time to time. Each promotion has its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. These specific terms are displayed alongside each offer and form part of these overall Terms.

General bonus rules that apply to all vlp app promotions:

• Bonuses may only be claimed once per player, per household, and per IP address unless the promotion explicitly states otherwise.
• Wagering requirements must be completed in full before any withdrawal of bonus-derived winnings is permitted.
• vlp app reserves the right to withdraw a bonus offer at any time before it has been claimed.
• If a bonus is claimed in error or through a technical fault, vlp app may remove it from your account.
• Attempting to exploit bonuses through coordinated play, multiple accounts, or any other method constitutes bonus abuse and will result in account closure.
• Free spins and free bet bonuses are subject to the same wagering requirements as deposit bonuses unless stated otherwise.

vlp app monitors bonus usage patterns. Players found to be systematically exploiting promotional offers — for example, by placing low-risk bets solely to clear wagering requirements — may have their bonuses voided and their accounts reviewed.

06 Games and Bets

All games available on vlp app use certified random number generation (RNG) technology. This means every outcome is independently random and is not influenced by previous results, bet size, account history, or any other factor. Return-to-player (RTP) percentages for all major games are published and accessible from the game information panel.

• A bet is confirmed and final once it has been accepted by the vlp app system. You cannot cancel or modify a bet after it has been placed.
• In the event of a disconnection during a game round, the round will be completed automatically by the system. The result will stand.
• If a technical error causes a game to malfunction or produce an incorrect result, vlp app reserves the right to void the affected round and return the stake to the player's account.
• Bets placed using funds obtained through fraudulent means will be voided regardless of outcome.
• vlp app may impose betting limits on individual accounts at its discretion, particularly where unusual betting patterns are detected.

Game availability may vary and vlp app reserves the right to add, remove, or modify games in its library at any time without prior notice.

07 Prohibited Conduct

The following actions are strictly prohibited on vlp app and will result in immediate account suspension and potential forfeiture of funds:

• Creating more than one account on vlp app.
• Providing false, misleading, or incomplete information during registration or verification.
• Using software, bots, scripts, or any automated tools to interact with vlp app games or systems.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities. Any such issues must be reported to support immediately.
• Attempting to launder money or use vlp app for any illegal financial activity.
• Harassing, threatening, or abusing vlp app staff or other players through any communication channel.
• Accessing vlp app from a jurisdiction where doing so is prohibited by local law.

08 Suspension and Account Closure

vlp app reserves the right to suspend or permanently close any account at its discretion. Common reasons for suspension or closure include, but are not limited to:

• Breach of any section of these Terms.
• Failure to complete identity verification within the requested timeframe.
• Suspected fraudulent activity or money laundering.
• Chargebacks or disputed transactions initiated by the player.
• Abusive behaviour toward vlp app staff.
• A player's own request for self-exclusion under the Responsible Gaming policy.

Where an account is closed due to a breach of these Terms, any remaining balance may be forfeited. Where an account is closed for reasons unrelated to a breach — for example, at the player's own request — any verified balance will be returned to the player via their registered payment method after all outstanding wagering requirements have been assessed.

Players who wish to close their own account voluntarily should contact vlp app support. We will process the request within 24 hours and confirm closure by email.

09 Limitation of Liability

vlp app provides its platform on an "as available" basis. While we work hard to maintain uptime and reliability, we cannot guarantee that the platform will be available at all times or free from technical issues.

• vlp app is not liable for losses caused by internet connectivity issues on the player's side.
• vlp app is not liable for losses resulting from a player sharing their account credentials with a third party.
• vlp app is not liable for indirect, consequential, or incidental losses of any kind arising from use of the platform.
• In cases where vlp app is found to be liable, the maximum liability is limited to the amount deposited by the player in the 30 days preceding the claim.

Nothing in these Terms limits vlp app's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

10 Privacy and Data

vlp app collects and processes personal data in accordance with our Privacy Policy. By registering on vlp app, you consent to the collection and use of your data as described in that policy.

Key points regarding your data on vlp app:

• Your personal data is used to operate your account, process transactions, and comply with legal obligations.
• vlp app does not sell your personal data to third parties for marketing purposes.
• You have the right to request access to the data vlp app holds about you.
• You may request deletion of your data, subject to legal retention requirements.

For full details on how vlp app handles your data, please read our Privacy Policy.

11 Responsible Gaming

vlp app is committed to providing a safe and responsible gaming environment. We offer the following tools to all registered players:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session time reminders — receive notifications after a set period of play.
• Cooling-off periods — temporarily suspend your account for a defined period.
• Self-exclusion — permanently exclude yourself from vlp app. Once activated, self-exclusion cannot be reversed for a minimum of six months.

These tools are accessible from your account settings. If you are struggling with gambling-related issues, please visit our Responsible Gaming page for further guidance and support resources.

12 Changes to These Terms

vlp app may update these Terms from time to time. When we make material changes, we will notify registered players via email and display a notice on the platform. The updated Terms will take effect 7 days after notification unless the change is required by law, in which case it may take effect immediately.

Continuing to use vlp app after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should close your account before the effective date.

The date at the top of this page reflects when these Terms were last updated. We recommend reviewing this page periodically to stay informed of any changes.

13 Contact Us

If you have any questions about these Terms, or if you need to raise a dispute or complaint, please contact the vlp app support team. We aim to respond to all enquiries within 24 hours.

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for answers to common questions

For complaints that cannot be resolved through our support team, please refer to the dispute resolution process described in our FAQ.